Webbed Warranties Manlius NY

IF THERE'S ONE AREA WHERE EVEN GOOD builders blow it with their buyers, it's warranty service. Perfect customer relationships can be damaged in a hurry if their new homes are not delivered defect-free and warranty-service requests are not handled efficiently.

Developed jointly by Illinois-based Kimball Hill Homes and software maker BuildTopia, BTService is a new Web-based warranty-service management application that promises to change how builders close out their jobs and offer follow-up care. The software is available either as a stand-alone application or as part of the larger BTBuilder home builder management package.

The product provides customer/warranty-service managers, warranty technicians, subcontractors, and home buyers with their own screens, accessible from any Web browser.

The users see only information that pertains to them: Service managers use their screen to log service requests and assign items to a specific service technician, and technicians use their screen to manage their open service requests and assign items to subcontractors. The customer's screen can be integrated with the builder's own Web site, creating a secure warranty-service portal for their buyers.

According to Kimball Hill, a Web-based platform offers many advantages over conventional warranty-service applications. Home buyers can attach notes directly to their service request and enter multiple service items in one request from their service portal.

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